Privacy Policy

Last updated: 1 January 2025

This Privacy Policy describes how Scrapelocal Technologies (OPC) Private Limited ("we", "us", or "our") collects, uses, and shares information about you when you use Luster CRM ("the Service"), accessible at luster.findautodetailer.com and related domains.

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: Name, business name, email address, phone number, and password when you register.
• Business data: Customer names, phone numbers, vehicle details, booking records, and service information you enter into the platform.
• Payment information: Billing details processed through Razorpay. We do not store card numbers or sensitive payment data on our servers.
• Usage data: Log data, IP addresses, browser type, pages visited, and actions taken within the Service.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information, including confirmations and invoices
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments and questions
• Monitor and analyse trends and usage of the Service
• Detect and prevent fraudulent transactions and other illegal activities

3. Data Storage and Security

Your data is stored on secure cloud infrastructure (AWS and Supabase) with encryption at rest and in transit. We implement industry-standard security measures including:

• HTTPS encryption for all data in transit
• Encrypted storage of sensitive credentials
• Access controls limiting who can view your data
• Regular security assessments

Each business account's data is logically isolated. Your customer data is never shared with other Luster CRM accounts.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers: AWS (hosting), Supabase (database), Razorpay (payments), GoHighLevel (if connected by you). These parties are contractually obligated to keep your information confidential.
• Legal requirements: If required by law or in response to valid legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with advance notice to you.

5. Your Customer Data

The customer information you store in Luster CRM (names, phone numbers, vehicle details) belongs to you. We act as a data processor on your behalf. You are responsible for ensuring you have the right to store and process your customers' information, and for complying with applicable data protection laws including India's Digital Personal Data Protection Act, 2023.

6. Cookies

We use essential cookies and local storage to maintain your login session. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but this may affect the functionality of the Service.

7. Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your data within 30 days, except where we are required to retain it for legal purposes.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the new policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@support@scrapelocal.com
• Phone: +91 88793 62291
• Address: Scrapelocal Technologies (OPC) Private Limited, Flat No. 1503, Wing B, Floor 15, 104 Sandozbaugh, Thane - 400607, Maharashtra, India
• GSTIN: 27ABMCS5214L1ZX