Privacy Policy

Last updated: 1 January 2025

This Privacy Policy describes how Scrapelocal Technologies (OPC) Private Limited ("we", "us", or "our") collects, uses, and shares information about you when you use Luster CRM ("the Service"), accessible at luster.findautodetailer.com and related domains.

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us, including:

2. How We Use Your Information

We use the information we collect to:

3. Data Storage and Security

Your data is stored on secure cloud infrastructure (AWS and Supabase) with encryption at rest and in transit. We implement industry-standard security measures including:

Each business account's data is logically isolated. Your customer data is never shared with other Luster CRM accounts.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

5. Your Customer Data

The customer information you store in Luster CRM (names, phone numbers, vehicle details) belongs to you. We act as a data processor on your behalf. You are responsible for ensuring you have the right to store and process your customers' information, and for complying with applicable data protection laws including India's Digital Personal Data Protection Act, 2023.

6. Cookies

We use essential cookies and local storage to maintain your login session. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but this may affect the functionality of the Service.

7. Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your data within 30 days, except where we are required to retain it for legal purposes.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the new policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: